The no phone drama

We got back from vacation on April 28th to find that we had no internet service. We had called before leaving for vacation to order a transfer of services for our phone and internet on May 2nd. Someone was having a really blonde day and messed that all up. In trying to fix their stupid mistakes they shut off and cancelled our internet service altogether on April 27th.

By this time they had no recollection of what we had actually wanted so that’s the way things stayed. No transfer planned, no reconnect scheduled. Our phone service is through the same company, but that remained untouched. With only some of the customer service branches open, we had to sort all this out over the weekend right before we moved. Dave has spent almost 3 hours on the phone (on our pay-as-you-go cell phones no less) with them so far just to find out a bunch of nothing. The people on the phone couldn’t do anything for our internet because the system wouldn’t let them enter us as new customers to set up new service. Our phone was still open and active through them so they had to amend our current account. Somehow that wasn’t an option because of all the errors that had happened so they sent a help ticket to the supervisors above them. That took 3 days to process and fix then we called back to set up a time for the technicians to come out and hook things up.

They gave us the first available appointments but those weren’t for nearly a week out. To make matters worse, our phone (that they say was green lighted on their end and should be working) is not working either. They are sending separate technicians out this week to look at our phone and internet services. Blech. Our phone is scheduled for today and the internet will be on the 11^th. Each of the technicians could arrive on their days between 9am and 8pm. We are to sit home each day until they arrive (um, what?!) because we need to be here to let them in. If I had a phone right now I’d be letting them have it. They have promised compensation for our troubles, but I don’t know if I can stand being their customer anymore.